Quality has always been considered as a factor determining a product’s success. It has always been concluded that a product is of quality if its life lasts long. In a world where practicality is a must, people have been so much attached to the things that would not only satisfy their needs, but also would give them the maximum benefit at the least cost possible. That is probably the reason why the dilemma of ‘Quality Control’ came about when Mass Production in the field of Manufacturing was introduced.
As Taylor introduced Scientific Management, he personally claimed that his theory was the ‘Worker’s best friend’, changing the system of just producing but also having a quality output. “His work principles have been transported to every sector of the globe and have been responsible for converting much of the world’s population to the modern time frame”. Taylorism indeed changed manufacturing and consistently brought modernization into manufacturing until today, similar to Henry Ford’s ability to make things possible for a quality type of production through his assembly line in 1908.
Quality Control is the systematic procedure of economically developing, designing and producing quality goods and services that meets the requirements of consumers. This is a constant practice that companies are adopting in order to meet the changing demands of the fast-paced changing market. This also entails the study of consumer behaviors and preferences aligning with the companies’ core system on providing products to consumers. Quality is not merely about stating on a label that a company’s product has it or is providing such to consumers without. The actual know-hows on how the company’s operations work hand-in-hand to achieve quality.
How is Quality Control achieved? A company must be able to define true quality characteristics of their product and deal with factors on quality control from the way they produce their products. They must also determine methods of measuring and testing these characteristics. This process is started by investigating one’s own product on the company’s end. But how is Quality expressed? The company must take note that the main concern of consumers is the usability of each unit. Determine the measuring method for the characteristics to which can be done.
Quality itself is a very broad field since it includes several procedures, ways and the likes. Through time, these guidelines, principles and procedures change as everything progress and improve. In my own point of view, Quality is more than understanding the product and the consumers: quality itself defines both of them and their important relationship with each other. The advancement of manufacturing through theories that Taylor, and Ford contributed for mass production, the principles that the Quality gurus contributed to Product quality are just some examples of how everything advances rapidly these days. There will come a time where everything is at its convenience but one thing is for sure, Quality will always be on the core of every products and services being produced.